SupportVision online customer service/support system is designed to make detailed, informative problem reporting easier for your customers, which leads to faster, more efficient problem resolutions, and will help you streamline your support procedures. SupportVision combines state-of-the-art programming with versatility giving you more control over your client support system. No more will your email inbox be clogged will support questions. Features: Cutomizable Knowledge Base; Canned Replies; Global Staff Message; Customizable Email Messages.
XMLStarlet is a set of command line utilities (tools) which can be used to transform, query, validate, and edit XML documents and files using simple set of shell commands in similar way it is done for plain text files using UNIX grep, sed, awk, diff, patch, join, etc commands. This set of command line utilities can be used by those who deal with many XML documents on UNIX shell command prompt as well as for automated XML processing with shell scripts. Calculate values of XPath expressions on XML files; Modify or edit XML documents.