EuroTask is a browser based Help Desk and ITIL Compatible Service Desk application, that is developed to help organizations or departments keep track of their tasks. EuroTask is used to keep tasks alive from the moment they are assigned to a person, to the responsible person is finished with the the task, and decides to close it. Have you ever tried that you tell a person to do something for you, and after a while the person has forgotten everything about your specific task. This will no longer happen if you assign the task using EuroTask. The person will receive the task, and as soon as her or her changes anything in the task, you will automatically be notified by E-mail. Once the assigned person chooses to close the task, you will also be notified, and if you can't accept that that the task has been closed, you have the ability to re-open it, and return it to the person. Advantages: Higher Efficiency, Productivity, and Communication.
A powerful and scalable web based CRM system integrating all areas of a business including Sales and Marketing, Services, Support, Quality Assurance and Reporting. Modules include: Contact Management, Client Management, Sales Tracking, Project Tracking, Events Calendar, Customer Care, Quality Assurance, Report Generation. Features include: fully web enabled administration; customizable product groups; customizable menu options; selected rich text editing; Multi-Language support; user email notification; upload support; and password encryption.
SupportVision online customer service/support system is designed to make detailed, informative problem reporting easier for your customers, which leads to faster, more efficient problem resolutions, and will help you streamline your support procedures. SupportVision combines state-of-the-art programming with versatility giving you more control over your client support system. No more will your email inbox be clogged will support questions. Features: Cutomizable Knowledge Base; Canned Replies; Global Staff Message; Customizable Email Messages.
Zen help desk software is designed to allow your business to optimize its customer support systems. Zen help desk software can significantly reduce the time your staff spends answering repeat questions. Zen will also help reduce the time spent on the phone by moving support calls to the web based help desk repository. Zen help desk software is written in ASP and uses a Access or MS-SQL database. It features knowledgebase search, email resolution, ticket escalation, multiple levels of support staff access, and many other features.