Feature packed web based help desk: Bulletin board style communications; File attachments; Email based ticket submission with support for html only messages and multiple file attachments; Intelligent ticket routing using departments and 4 tiers escalation model; Up to 10 custom fields per customer and ticket record; Embedded customer database for easy tracking of customer details like contact info or service options; Custom HTML and email templates; Instant activation: your customer service site will be up and running in 15 minutes.
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Instant Web Based Help Desk
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