Remotely Hosted Helpdesk Resources
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Remotely Hosted : Scripts and ProgramsHelpDesk Connect
Feature packed web based help desk: Bulletin board style communications; File attachments; Email based ticket submission with support for html only messages and multiple file attachments; Intelligent ticket routing using departments and 4 tiers escalation model; Up to 10 custom fields per customer and ticket record; Embedded customer database for easy tracking of customer details like contact info or service options; Custom HTML and email templates; Instant activation: your customer service site will be up and running in 15 minutes.
- Cost: Trial/$9.95/mo
Live 2 Support
CRM (customer relation management) solution for live chat providing live help & support for sales and support response, real time visitor monitoring, proactive chat invitation, hits counter, operator multiple chat, chat transfer, Pro Active POP-UP etc. Improve sales on your website because you can chat live one to one with your customers, offer your special promos, resolve queries in real time and close sales. Support multiple customers at the same time, this reduces cost and improves response time.
- Cost: Free Trial/$8.99
- Version: 2.0
- Platforms: All
Live Support Center
LiveSupportCenter is a fully featured browser based helpdesk management application designed to allow businesses to manage support requests and reduce the need for costly and time-consuming telephone support. The online helpdesk features include complete trackable ticketing system, live chat, searchable knowledge base, buit-in webmail, news and announcements, and more. Reduce the possibility of inquiries falling through the cracks of email inbox by maintaining a complete trackable ticketing system.
- Cost: $9.95
- Version: 1.0
