PHP Web Based Help Desk Resources
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PHP : Scripts and Programs : Customer SupportH2desk
H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers-your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Seamlessly integrate the system into your web site. User management system allows staff to create new customer and staff accounts, modify help desk permissions, and view user statistics. Generate extensive statistics for departments, users, peak usage times, and more.
- Cost: Trial/$149.99/$199.99
- Version: 2.0
- Platforms: All
Help Desk Reloaded
Help Desk Reloaded is a free web based help desk PHP script. Users can quickly log help desk tickets, and Customer Support HelpDesk representatives can track calls, assign priorities. Help Desk Installation Software creates the necessary tables and fields in the MySQL database. Help Desk Reloaded is written in PHP and uses a MYSQL database in order to achieve a high level of platform independence. Creates a centralized repository for all support calls, allowing staff to quickly review previous questions in order to expedite resolutions.
- Cost: Free
- Version: 2.80
- Platforms: Linux, Windows, Unix
Help Desk Software
Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. When a request is entered into the system, it allows any available support personnel to respond to the request. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package. Some of the benefits of helpdesk software are improved customer service, faster response times, and lower information technology costs.
- Cost: Free (GPL)
- Platforms: Linux
SupportDesk
The SupportDesk 2.0 is an integrated system for managing the customer inquiries, answers and communications resulting from such queries and related problems with the help of an array of tools and facilities clustered around the ticket management system like the knowledgebase system, reminder system, mailing and messaging system etc to mention a few. When your customers use eForcer help desk, they will be able to, amongst others: Submit support requests (tickets) immediately at anytime of the day or night (now that's what's call reaction); View the status of their tickets from anywhere and be satisfied in the knowledge that you are progressing matters on their behalf (instant customer satisfaction); Automatically create tickets from customer emails received. Find solutions to their problems in eForcer's powerful knowledgebase.
- Cost: $147.00
- Version: 2.0
- Platforms: Unix, Linux, NT
