PHP Helpdesk Resources
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PHP : Scripts and Programs : Customer SupportComdev Customer Helpdesk
Comdev Customer Helpdesk allows you to establish an online support centre for your customers. features include automatic reply to support tickets, preset canned messages, reply acknowledgement, customer add comments and upload attachments to ticket, sortable tickets listing, ticket history tracking, set ticket status, flag and unflag ticket, add support issues, customizable email contents. Add reply directly to FAQ. Installation Wizard, single PHP snippet to plugin to your site. Can also integrate with OSCommerce.
- Cost: $59.00
- Version: 3.0
- Platforms: Linux, Windows
Help Desk Reloaded
Help Desk Reloaded is a free web based help desk PHP script. Users can quickly log help desk tickets, and Customer Support HelpDesk representatives can track calls, assign priorities. Help Desk Installation Software creates the necessary tables and fields in the MySQL database. Help Desk Reloaded is written in PHP and uses a MYSQL database in order to achieve a high level of platform independence. Creates a centralized repository for all support calls, allowing staff to quickly review previous questions in order to expedite resolutions.
- Cost: Free
- Version: 2.80
- Platforms: Linux, Windows, Unix
Help Desk Software
Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. When a request is entered into the system, it allows any available support personnel to respond to the request. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package. Some of the benefits of helpdesk software are improved customer service, faster response times, and lower information technology costs.
- Cost: Free (GPL)
- Platforms: Linux
Helpdesk Ticket Resolved
Regain control of your support needs, helpdesk actually reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests by e-mail and online into one global manageable system. By integrating support requests with an active knowledge base and smart search tools, more issues are resolved without even contacting support. Administration allows extreme communication between staff members to efficiently respond to support requests. Staff assignment feature included.
- Cost: $69.95
- Platforms: UNIX, Windows, SUN
Jab:ITS Incident Tracking System
The jab:ITS Incident Tracking System provides a browser-based means of tracking and reporting customer support/help issues and occurrences. Features include: User registration and login; List of incident items, with a maximum of x number of items per page; Ability for customers to add and modify their own incident items; Ability for administrators to modify any listing; Ability to search incident items database by customer, product, keywords, etc.; Email notification for customers and/or administrators; Message posting for issue discussion.
- Cost: $295.00
- Version: 3.01
- Platforms: Windows, Unix, Linux
Omnistar Live
Omnistar Live is a live support software solution that gives you the ability to communicate with anyone at your web site in real time. Includes a built in helpdesk software component which gives the ability to log every issue that comes into to your organization and assign it to a support representative or department. Includes a user and internal knowledgebase which allows you to categorize and store information for staff and customers. Store information in a searchable database and search for information all through a user friendly interface.
- Cost: $24.95-$399.95
SupportDesk
The SupportDesk 2.0 is an integrated system for managing the customer inquiries, answers and communications resulting from such queries and related problems with the help of an array of tools and facilities clustered around the ticket management system like the knowledgebase system, reminder system, mailing and messaging system etc to mention a few. When your customers use eForcer help desk, they will be able to, amongst others: Submit support requests (tickets) immediately at anytime of the day or night (now that's what's call reaction); View the status of their tickets from anywhere and be satisfied in the knowledge that you are progressing matters on their behalf (instant customer satisfaction); Automatically create tickets from customer emails received. Find solutions to their problems in eForcer's powerful knowledgebase.
- Cost: $147.00
- Version: 2.0
- Platforms: Unix, Linux, NT
Comdev FAQ Support
The most advanced knowledge base management system that allows your customers to automatically get answers to their specific questions. Key features: Installation Wizard, single PHP snippet to integrate into your site, integrate with Comdev Customer Helpdesk, unlimited questions, WYSIWYG editor, attachment, order FAQ sequence, browse categories, natural language searching, most viewed FAQs, latest FAQs, related FAQs, printer friendly version, tell a friend, hits, rating. Can integrate with OSCommerce. Comes with free installation support.
- Cost: $59.00
- Version: 3.0
- Platforms: Linux, Windows
