PHP Help Desk Software Resources
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PHP : Scripts and Programs : Customer SupportH2desk
H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers and your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Seamlessly integrate the system into your web site. Create new customer and staff accounts, modify help desk permissions, and view user statistics.
- Cost: Trial/$149.99 - $199.99
- Version: 2.0
- Platforms: All
Help Desk Reloaded
Help Desk Reloaded is a free web based help desk PHP script. Users can quickly log help desk tickets, and Customer Support HelpDesk representatives can track calls, assign priorities. Help Desk Installation Software creates the necessary tables and fields in the MySQL database. Help Desk Reloaded is written in PHP and uses a MYSQL database in order to achieve a high level of platform independence. Creates a centralized repository for all support calls, allowing staff to quickly review previous questions in order to expedite resolutions.
- Cost: Free
- Version: 2.80
- Platforms: Linux, Windows, Unix
Help Desk Software
Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. When a request is entered into the system, it allows any available support personnel to respond to the request. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package. Some of the benefits of helpdesk software are improved customer service, faster response times, and lower information technology costs.
- Cost: Free (GPL)
- Platforms: Linux
Jab:ITS Incident Tracking System
The jab:ITS Incident Tracking System provides a browser-based means of tracking and reporting customer support/help issues and occurrences. Features include: User registration and login; List of incident items, with a maximum of x number of items per page; Ability for customers to add and modify their own incident items; Ability for administrators to modify any listing; Ability to search incident items database by customer, product, keywords, etc.; Email notification for customers and/or administrators; Message posting for issue discussion.
- Cost: $295.00
- Version: 3.01
- Platforms: Windows, Unix, Linux
Live Help Messenger
A customer support solution that provides a real time chat service for online customers, offering a wide range of functionality that includes; multiple chat requests and operators, supports multiple users simultaneously, an instant messenger design, an online/offline/pending user display, the ability to transfer guests between operators, online alerts/sound when guests are pending for support, detailed real-time statistics, online/offline/be right back status indicators, free lifetime upgrades and a free Microsoft.NET Live Help Windows client.
- Cost: $119.95
- Platforms: Windows, Linux
Omnistar Live
Omnistar Live is a live support software solution that gives you the ability to communicate with anyone at your web site in real time. Includes a built in helpdesk software component which gives the ability to log every issue that comes into to your organization and assign it to a support representative or department. Includes a user and internal knowledgebase which allows you to categorize and store information for staff and customers. Store information in a searchable database and search for information all through a user friendly interface.
- Cost: $24.95-$399.95
SupportDesk
The SupportDesk 2.0 is an integrated system for managing the customer inquiries, answers and communications resulting from such queries and related problems with the help of an array of tools and facilities clustered around the ticket management system like the knowledgebase system, reminder system, mailing and messaging system etc to mention a few. When your customers use eForcer help desk, they will be able to, amongst others: Submit support requests (tickets) immediately at anytime of the day or night (now that's what's call reaction); View the status of their tickets from anywhere and be satisfied in the knowledge that you are progressing matters on their behalf (instant customer satisfaction); Automatically create tickets from customer emails received. Find solutions to their problems in eForcer's powerful knowledgebase.
- Cost: $147.00
- Version: 2.0
- Platforms: Unix, Linux, NT
