PHP Customer Support Resources
Below you will find 3 categories and 28 links related to PHP Customer Support Resources.
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PHP : Development SoftwareRoommate Finder Solution
Roommate Finder Solution is a product, which helps to start quickly online service for those who want to rent or lease a home or a room, or to find a roommate. After quick installation, you will get a Ready Roommate Site offering roommate matching service featuring roommate pictures, comments about the apartment and rooms to rent. You can also use it just as a section of your existing dating, real estate or other site providing your customer users with greater possibilities. Manage your users, their advertisements and options for renting rooms. Start own online business, launch a Roommate Web Site in your country or city. Online demo is available so that you can enjoy the solution from inside.Support managers are available 20 hours per a day to answer all your questions, assist you in your site setup and help with managing your site.
- Cost: $249.00
- Version: APR.2008
- Platforms: Windows, Unix, Linux
ROI Tracking Pro
Want to know how to make your visitors become customers. With The ROI Tracking Pro you will be armed with full set of detailed reports about profitability of your online advertising campaigns. The tool is suitable for any marketing campaigns, supports keyword based campaigns (ex. Google Adwords) tracking and could monitor multiple sites. It is featured with easy-to-use Web interface and campaign wizard. No more money wasting, this product will show you the way to push up your sales.
- Cost: $59.00
- Version: 4.0.3
- Platforms: Unix/Windows
EbayAssist
EbayAssist offers digital download delivery automation for Ebay auctions. Deliver your Ebay auction digital products to your customers instantly after auction close and Paypal payment is recieved. Easy to install and use, works with "Buy it Now", "Fixed Auction Price" and "End of Auction" payments. Hides your file locations, you can limit downloads, supports multiple-currency, records a sales history and customer mailing list, this a very useful tool to free the hands of eBook/web template/script eBay sellers. Offer instant download with your auctions.
- Cost: $19.45
- Version: 1.04
- Platforms: All
FlashChat
If you are looking for a way to put live chat capabilities on your PHP/MySQL-enabled website, or are a company that wishes to have a 'live-support' chat on your website, then FlashChat is your solution. The current release allows for extensive moderator controls, multiple-room management, smilie support, background images, SSL transmissions, advanced chat logs, private messaging, advanced room management, CMS (phpNuke, postNuke Xoops, GeekLog, etc) capabilities, foreign language support, day/time deactivation, max users per room, moderators.
- Cost: $5.00
- Version: 3.8
- Platforms: All
Comdev Customer Helpdesk
Comdev Customer Helpdesk allows you to establish an online support centre for your customers. features include automatic reply to support tickets, preset canned messages, reply acknowledgement, customer add comments and upload attachments to ticket, sortable tickets listing, ticket history tracking, set ticket status, flag and unflag ticket, add support issues, customizable email contents. Add reply directly to FAQ. Installation Wizard, single PHP snippet to plugin to your site. Can also integrate with OSCommerce.
- Cost: $59.00
- Version: 3.0
- Platforms: Linux, Windows
Dapper Desk Online Help Desk
Dapper Desk gives you the power to finally get control over your support department. Includes email ticketing, login to create tickets, task manager, status codes, autoresponses, help desk statistics, customizable templates and much more. Works on all platforms with PHP and MySQL installed. Add-on modules available such as PDA module (answer tickets on your pda or html enabled cell phone), Live Help Module (Chat in real time with your customers). Search feature allows reps to search tickets via subject, ticket number or username.
- Cost: $99/$299/$499
- Platforms: All
H2desk
H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers-your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Seamlessly integrate the system into your web site. User management system allows staff to create new customer and staff accounts, modify help desk permissions, and view user statistics. Generate extensive statistics for departments, users, peak usage times, and more.
- Cost: Trial/$149.99/$199.99
- Version: 2.0
- Platforms: All
H2desk
H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers and your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Seamlessly integrate the system into your web site. Create new customer and staff accounts, modify help desk permissions, and view user statistics.
- Cost: Trial/$149.99 - $199.99
- Version: 2.0
- Platforms: All
Help Desk Reloaded
Help Desk Reloaded is a free web based help desk PHP script. Users can quickly log help desk tickets, and Customer Support HelpDesk representatives can track calls, assign priorities. Help Desk Installation Software creates the necessary tables and fields in the MySQL database. Help Desk Reloaded is written in PHP and uses a MYSQL database in order to achieve a high level of platform independence. Creates a centralized repository for all support calls, allowing staff to quickly review previous questions in order to expedite resolutions.
- Cost: Free
- Version: 2.80
- Platforms: Linux, Windows, Unix
Help Desk Software
Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. When a request is entered into the system, it allows any available support personnel to respond to the request. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package. Some of the benefits of helpdesk software are improved customer service, faster response times, and lower information technology costs.
- Cost: Free (GPL)
- Platforms: Linux
Helpdesk Ticket Resolved
Regain control of your support needs, helpdesk actually reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests by e-mail and online into one global manageable system. By integrating support requests with an active knowledge base and smart search tools, more issues are resolved without even contacting support. Administration allows extreme communication between staff members to efficiently respond to support requests. Staff assignment feature included.
- Cost: $69.95
- Platforms: UNIX, Windows, SUN
ISupport
With iSupport, you will be able to create your knowledge base, FAQ and customer testimonial pages using the support tickets submitted by your visitors. Easily convert your customer support tickets into knowledge base articles, frequently asked questions or customer testimonials. Uses a template system and all design elements are easily modified with Dreamweaver or Frontpage. Use the announcement manager to keep your visitors informed of your technical support status. Easy to install, no coding knowledge necessary.
- Cost: $29.41
- Version: 1.8
- Platforms: Linux, Windows
Jab:ITS Incident Tracking System
The jab:ITS Incident Tracking System provides a browser-based means of tracking and reporting customer support/help issues and occurrences. Features include: User registration and login; List of incident items, with a maximum of x number of items per page; Ability for customers to add and modify their own incident items; Ability for administrators to modify any listing; Ability to search incident items database by customer, product, keywords, etc.; Email notification for customers and/or administrators; Message posting for issue discussion.
- Cost: $295.00
- Version: 3.01
- Platforms: Windows, Unix, Linux
Live Help Messenger
A customer support solution that provides a real time chat service for online customers, offering a wide range of functionality that includes; multiple chat requests and operators, supports multiple users simultaneously, an instant messenger design, an online/offline/pending user display, the ability to transfer guests between operators, online alerts/sound when guests are pending for support, detailed real-time statistics, online/offline/be right back status indicators, free lifetime upgrades and a free Microsoft.NET Live Help Windows client.
- Cost: $119.95
- Platforms: Windows, Linux
Omnistar Live
Omnistar Live is a live support software solution that gives you the ability to communicate with anyone at your web site in real time. Includes a built in helpdesk software component which gives the ability to log every issue that comes into to your organization and assign it to a support representative or department. Includes a user and internal knowledgebase which allows you to categorize and store information for staff and customers. Store information in a searchable database and search for information all through a user friendly interface.
- Cost: $24.95-$399.95
SupportDesk
The SupportDesk 2.0 is an integrated system for managing the customer inquiries, answers and communications resulting from such queries and related problems with the help of an array of tools and facilities clustered around the ticket management system like the knowledgebase system, reminder system, mailing and messaging system etc to mention a few. When your customers use eForcer help desk, they will be able to, amongst others: Submit support requests (tickets) immediately at anytime of the day or night (now that's what's call reaction); View the status of their tickets from anywhere and be satisfied in the knowledge that you are progressing matters on their behalf (instant customer satisfaction); Automatically create tickets from customer emails received. Find solutions to their problems in eForcer's powerful knowledgebase.
- Cost: $147.00
- Version: 2.0
- Platforms: Unix, Linux, NT
SupportTrio
Improve the quality of support by providing an integrated help desk solution that effectively manages and controls your support traffic. Visitors enjoy high-level support with fast and accurate support. SupportTrio includes an impressive set of features including: Advanced Email Parser, Multiple POP accounts. Multiple ticket views/layouts, template system, assign /merge/resolve/close ticket options, central CSS file, graphs of reports, integrated knowledgebase, personalization options, troubleshooters and much more.
- Cost: Varies
- Version: 1.2
CartKeeper Shopping Cart
CKGold Shopping Cart is a PHP/MySQL shopping cart designed for both merchants and designers. Innovative tools to market and sell products online. The CKGold system is a feature rich shopping cart developed for those wishing to host their own store with fine tuned controls for items, inventory, cart and checkout. Features include: Web-based installation wizard; Context sensitive help integrated on most admin pages; Batch loading of products and pictures; Keyword and Advanced product Search; Decimal Quantity support; Unlimited number of custom-defined delivery methods based on flat rate, weight, order total and per-item based shipping; Add USPS or UPS insurance fees; Accept payments in any currency; Allow payment via several online payment gateways; Full inventory control on item AND options; Determine if items can be back ordered or not; Customers can browse personal order history; Free Froogle Submission tool; Friendly URLS.
- Cost: $79.95
- Platforms: BSD, UNIX, Linux
IDevCart
A robust and highly customizable shopping cart solution for your website. iDEVCart (for Paypal-Payflow Link and Paypal credit card payments) uses Paypal's IPN technology for order processing. Integrated with Canada Post and UPS automated shipping calculation modules. Support for all Paypal currencies. Infinite category system for supreme product organization. Keyword search feature. Coupon code feature allows you to create and offer coupon code discount promotions. Bulk pricing feature: setup quantity and discount offers, for bulk purchasers. Sale/discount price feature. Customer control panel and user management features. Search engine friendly design and page titles which use your product titles. Mailing list subscription feature. Compatible with Dreamweaver/Frontpage visual HTML editing. Add products with ease, each product includes options for: Inventory status, Sales price, Product brand, multiple categories, purchase options, etc.
- Cost: $44.41
- Version: 1.07
- Platforms: All
JPPstore
Shopping cart software fully integrated with the PayPal IPN system, offering ease of use with minimum start-up and running costs together with instant sales notifications. Features include: customisable product store, shopping basket and checkout pages, unlimited products and categories, customer management, order-tracking, shipping charges, sales tax/VAT, minimum order value, multiple currencies, discount vouchers, customer delivery/collection option, customer consignment note, HTML customer newsletter and more. A full suite of reports keeps you in touch with real-time sales and facilitates store management. JPPstore can be integrated into an existing Web site or used as a stand-alone site. Online documentation and support is always available.
- Cost: $93.75
- Version: 1.0
- Platforms: Unix / Linux / Windows / FreeBSD
Comdev FAQ Support
The most advanced knowledge base management system that allows your customers to automatically get answers to their specific questions. Key features: Installation Wizard, single PHP snippet to integrate into your site, integrate with Comdev Customer Helpdesk, unlimited questions, WYSIWYG editor, attachment, order FAQ sequence, browse categories, natural language searching, most viewed FAQs, latest FAQs, related FAQs, printer friendly version, tell a friend, hits, rating. Can integrate with OSCommerce. Comes with free installation support.
- Cost: $59.00
- Version: 3.0
- Platforms: Linux, Windows
FAQ Manager Pro
FAQ Manager Pro is comprehensive php FAQ and knowledgebase solution. Powerful templates management options, including online templates editor. Easy installation and instant work. Built-in filter: full control on questions and answers. WYSIWYG editor; Detailed Statistic and Analysis; Customer comments; Printable Articles; Automatic Related Articles option; Multi-Language support; Unlimited number of subcategories; Full administrator log available; Visitors can vote for articles and then show ratings to other visitors.
- Cost: $49.00
- Version: 3.0
- Platforms: Unix, Windows, Cross platform
Interspire ActiveKB 2005
Improve your customer care, instantly. With ActiveKB, you can add a powerful, searchable knowledge base to your site in minutes -- and help your customers help themselves. Create unlimited categories, and manage all your frequently asked questions and knowledge base entries with ease. Totally Re-brandable and a breeze to use. Features: Unlimited questions and categories, WYSIWYG HTML Editor, Attachments, Template based, User permissions, Active Response System and More. See why thousands of web sites use ActiveKB to help their customers, help themselves.
- Cost: Varies
- Version: 1.5
- Platforms: Windows, Linux, Unix
Knowledge Base Builder by StivaSoft
Having Knowledge Base Builder on your website will make it easier for your clients to find the information they are looking for about your products, services, company. Decrease the number of support calls, e-mails and complaints and increase customer satisfaction. Knowledge Base Builder is a simple but feature rich web based, knowledge base software. You can easily create and manage knowledge base, FAQ section and tutorials. It's easy to install and very customizable; with a developer license use Knowledge Base Builder on unlimited number of websites and modify the PHP source code. Knowledge Base Builder has a WYSIWYG editor for rich text formatting, supports HTML and it's very easy to use. High standards have been followed for all PHP code. An external CSS file is available allowing easy changes to the appearance of your knowledge base. User license requires Zend but with the Developer license you receive full PHP SOURCE codes.
- Cost: $29.00
WSS Knowledge Base Software
Improve your customer support, instantly. With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to drastically reduce in-bound customer support. Features: Legendary support, Powerful search with NLS, Searchable attachments, LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Drafts, and Much more. Try the online demo now.
- Cost: $389.00+
- Version: 5.11
