A customer support solution that provides a real time chat service for online customers, offering a wide range of functionality that includes; multiple chat requests and operators, supports multiple users simultaneously, an instant messenger design, an online/offline/pending user display, the ability to transfer guests between operators, online alerts/sound when guests are pending for support, detailed real-time statistics, online/offline/be right back status indicators, free lifetime upgrades and a free Microsoft.NET Live Help Windows client.
Omnistar Live is a live support software solution that gives you the ability to communicate with anyone at your web site in real time. Includes a built in helpdesk software component which gives the ability to log every issue that comes into to your organization and assign it to a support representative or department. Includes a user and internal knowledgebase which allows you to categorize and store information for staff and customers. Store information in a searchable database and search for information all through a user friendly interface.
The SupportDesk 2.0 is an integrated system for managing the customer inquiries, answers and communications resulting from such queries and related problems with the help of an array of tools and facilities clustered around the ticket management system like the knowledgebase system, reminder system, mailing and messaging system etc to mention a few. When your customers use eForcer help desk, they will be able to, amongst others: Submit support requests (tickets) immediately at anytime of the day or night (now that's what's call reaction); View the status of their tickets from anywhere and be satisfied in the knowledge that you are progressing matters on their behalf (instant customer satisfaction); Automatically create tickets from customer emails received. Find solutions to their problems in eForcer's powerful knowledgebase.
Improve the quality of support by providing an integrated help desk solution that effectively manages and controls your support traffic. Visitors enjoy high-level support with fast and accurate support. SupportTrio includes an impressive set of features including: Advanced Email Parser, Multiple POP accounts. Multiple ticket views/layouts, template system, assign /merge/resolve/close ticket options, central CSS file, graphs of reports, integrated knowledgebase, personalization options, troubleshooters and much more.