Comdev Customer Helpdesk

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Comdev Customer Helpdesk allows you to establish an online support centre for your customers. features include automatic reply to support tickets, preset canned messages, reply acknowledgement, customer add comments and upload attachments to ticket, sortable tickets listing, ticket history tracking, set ticket status, flag and unflag ticket, add support issues, customizable email contents. Add reply directly to FAQ. Installation Wizard, single PHP snippet to plugin to your site. Can also integrate with OSCommerce.

  • Cost: $59.00
  • Version: 3.0
  • Platforms: Linux, Windows

Contractor Software

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PHP Software for contractors to manage their projects and interact with customers online. The software will enable a contractor to better communicate with their clients. It will enable everyone to be more informed and on the same page. A contractor can post each task along the way to the finished project. Each task has a start and estimated completion date. The client can then always know where the project is and leave comments for the contractor on each task. The contractor can also reply to the client with a follow up comment. This not only enhances communication but also leaves a record for refernce later if needed. The software can also work with subcontractors instead of clients. The contractor can have each subcontractor leave comments and communicate with the contractor on the status of each task. Requires PHP and MySQL

  • Cost: Free
  • Version: 0.8
  • Platforms: Linux

Dapper Desk Online Help Desk

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Dapper Desk gives you the power to finally get control over your support department. Includes email ticketing, login to create tickets, task manager, status codes, autoresponses, help desk statistics, customizable templates and much more. Works on all platforms with PHP and MySQL installed. Add-on modules available such as PDA module (answer tickets on your pda or html enabled cell phone), Live Help Module (Chat in real time with your customers). Search feature allows reps to search tickets via subject, ticket number or username.

  • Cost: $99/$299/$499
  • Platforms: All

H2desk

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H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers-your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Seamlessly integrate the system into your web site. User management system allows staff to create new customer and staff accounts, modify help desk permissions, and view user statistics. Generate extensive statistics for departments, users, peak usage times, and more.

  • Cost: Trial/$149.99/$199.99
  • Version: 2.0
  • Platforms: All

H2desk

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H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers and your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Seamlessly integrate the system into your web site. Create new customer and staff accounts, modify help desk permissions, and view user statistics.

  • Cost: Trial/$149.99 - $199.99
  • Version: 2.0
  • Platforms: All

Help Desk Reloaded

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Help Desk Reloaded is a free web based help desk PHP script. Users can quickly log help desk tickets, and Customer Support HelpDesk representatives can track calls, assign priorities. Help Desk Installation Software creates the necessary tables and fields in the MySQL database. Help Desk Reloaded is written in PHP and uses a MYSQL database in order to achieve a high level of platform independence. Creates a centralized repository for all support calls, allowing staff to quickly review previous questions in order to expedite resolutions.

  • Cost: Free
  • Version: 2.80
  • Platforms: Linux, Windows, Unix

Help Desk Software

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Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. When a request is entered into the system, it allows any available support personnel to respond to the request. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package. Some of the benefits of helpdesk software are improved customer service, faster response times, and lower information technology costs.

  • Cost: Free (GPL)
  • Platforms: Linux

Helpdesk Ticket Resolved

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Regain control of your support needs, helpdesk actually reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests by e-mail and online into one global manageable system. By integrating support requests with an active knowledge base and smart search tools, more issues are resolved without even contacting support. Administration allows extreme communication between staff members to efficiently respond to support requests. Staff assignment feature included.

  • Cost: $69.95
  • Platforms: UNIX, Windows, SUN

ISupport

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With iSupport, you will be able to create your knowledge base, FAQ and customer testimonial pages using the support tickets submitted by your visitors. Easily convert your customer support tickets into knowledge base articles, frequently asked questions or customer testimonials. Uses a template system and all design elements are easily modified with Dreamweaver or Frontpage. Use the announcement manager to keep your visitors informed of your technical support status. Easy to install, no coding knowledge necessary.

  • Cost: $29.41
  • Version: 1.8
  • Platforms: Linux, Windows

Jab:ITS Incident Tracking System

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The jab:ITS Incident Tracking System provides a browser-based means of tracking and reporting customer support/help issues and occurrences. Features include: User registration and login; List of incident items, with a maximum of x number of items per page; Ability for customers to add and modify their own incident items; Ability for administrators to modify any listing; Ability to search incident items database by customer, product, keywords, etc.; Email notification for customers and/or administrators; Message posting for issue discussion.

  • Cost: $295.00
  • Version: 3.01
  • Platforms: Windows, Unix, Linux