The most advanced knowledge base management system that allows your customers to automatically get answers to their specific questions. Key features: Installation Wizard, single PHP snippet to integrate into your site, integrate with Comdev Customer Helpdesk, unlimited questions, WYSIWYG editor, attachment, order FAQ sequence, browse categories, natural language searching, most viewed FAQs, latest FAQs, related FAQs, printer friendly version, tell a friend, hits, rating. Can integrate with OSCommerce. Comes with free installation support.
Features: PHP scripts with MySQL database; Category Entry; Easy navigation bar with page results; Hits tracking and links rating; Brief Description Listing style; Title Only style; Display sequence (Latest link shown first or last); Link submission and approval; Add, List, Edit and Delete of links; Link details such as title, URL, published date, description, reciprocal URL and status; One click validation of broken links; Multi level categories management; Sortable listing with categories; Choices of display styles.
InstaHelp is a software tool that enables sales and customer service teams to interact with customers online, in an easy to use, real-time environment, at critical moments during their visit. It provides eshops the technology to facilitate Real Time Shop Monitoring and Assistance (provided by Real Humans) when the customer needs help. The solution offers websites a timely and cost-effective solution to reach the right customer at the right time helping to increase revenue and the productivity of sales and customer service agents.