The SupportDesk 2.0 is an integrated system for managing the customer inquiries, answers and communications resulting from such queries and related problems with the help of an array of tools and facilities clustered around the ticket management system like the knowledgebase system, reminder system, mailing and messaging system etc to mention a few. When your customers use eForcer help desk, they will be able to, amongst others: Submit support requests (tickets) immediately at anytime of the day or night (now that's what's call reaction); View the status of their tickets from anywhere and be satisfied in the knowledge that you are progressing matters on their behalf (instant customer satisfaction); Automatically create tickets from customer emails received. Find solutions to their problems in eForcer's powerful knowledgebase.
Unix, Linux, NT
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Sets new frontiers in web based helpdesk software
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