SupportDesk

Resource Specification

Category:

PHP : Scripts and Programs : Customer Support

Title / Program Name:

SupportDesk

URL:

http://www.eforcer.com/

Download URL:

N/A

Live Demo URL:

N/A

Screenshots URL:

N/A

Version:

2.0

File Size:

360 KB

Released Date:

June, 2004

Cost:

$147.00

Platforms Supported:

Unix, Linux, NT

Author:

Avonside Publishing

Keywords:

help desk software, helpdesk software, help desk software, computer help desk, internet help desk, help desk solution, email help desk, computer help desk software, help desk support, it help desk, web based help desk, help desk support software, web based help desk software, help desk management, help desk system, help desk software web, web help desk, help desk management software, online help desk, help desk software solution, help desk tracking software, help desk software program

Summary:

Sets new frontiers in web based helpdesk software

Description:

The SupportDesk 2.0 is an integrated system for managing the customer inquiries, answers and communications resulting from such queries and related problems with the help of an array of tools and facilities clustered around the ticket management system like the knowledgebase system, reminder system, mailing and messaging system etc to mention a few. When your customers use eForcer help desk, they will be able to, amongst others: Submit support requests (tickets) immediately at anytime of the day or night (now that's what's call reaction); View the status of their tickets from anywhere and be satisfied in the knowledge that you are progressing matters on their behalf (instant customer satisfaction); Automatically create tickets from customer emails received. Find solutions to their problems in eForcer's powerful knowledgebase.

Ratings Breakdown

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Resource Rating:

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